x-hoppers has now launched its platform in the United Kingdom and the United States. The solution combines wireless headsets, smart call points and advanced AI capabilities, setting a new standard for retail operations and enhancing the customer experience.
Rowan (pictured) is a telecommunications veteran with over 30 years of experience driving innovation and sales in unified communications and collaboration, VoIP and retail communication systems.
He moves across to x-hoppers from Wildix, where he was country manager for the UK and Ireland. Wildix has been building the x-hoppers solution and recently announced new investment to push forward the project.
In his new role, Rowan will look to leverage x-hoppers' value proposition to empower retailers and their employees to meet evolving industry demands.
He will be supported by Graham Dixon, the company’s newly appointed CTO, who brings extensive expertise in implementing complex IT and telephony solutions. Dixon will help advance x-hoppers' core technology to boost operational efficiency and security for retailers.
Ian Rowan, CEO, x-hoppers, said, “We are thrilled to introduce x-hoppers to the world—a groundbreaking platform that stands at the intersection of AI technology and human-centric retail solutions.
“Thanks to the dedicated efforts of our AI, research and development, engineering and product design teams who have relentlessly innovated to bring this vision to life, x-hoppers is spearheading a transformation in retail.
“[Our solution helps with] enhancing customer interactions and empowering frontline workers by turning challenges into remarkable opportunities. Boasting unparalleled capabilities, our platform not only changes the game—it redefines it.”
Key capabilities of x-hoppers include a unified retail communication ecosystem, advanced security and personalisation, employee empowerment and customer engagement.