The two companies say the platform will deliver flexible, easy to use and secure services. It will be the lead unified communications as a service (UCaaS) solution for Vodafone Business customers, with a contact centre as a service (CCaaS) offering also available. This will be available to customers of all sizes offering all businesses next-generation communications and collaboration capabilities.
Vinod Kumar (pictured), CEO of Vodafone Business, explained, “Our partnership with RingCentral will enable customers to rapidly deploy and easily manage the communications services that are right for them, and marks another step forward in our drive to become a platform based business. Together with RingCentral we can transform ways of working, improve business processes, and help companies become ready for a future of increased remote and flexible working.”
Anand Eswaran, RingCentral’s president and COO, added, “We're excited to partner with the leader in mobility and 5G to enable a ‘work from anywhere’ world with a new generation of cloud communications services. Mobility is critical to business success, and together with Vodafone Business, we will bring enterprise customers worldwide the capabilities they need, including team messaging, video meetings, and enterprise-grade voice services, to build the digital communications of the future.”
Vodafone Business and RingCentral will jointly drive product roadmap, innovation, sales enablement and go-to-market. Both companies will contribute resources to this, creating a joint development capability and also leveraging the RingCentral open API platform for custom integrations.
As part of the agreement, Vodafone Business will offer RingCentral's integrated UCaaS and CCaaS solutions including RingCentral’s Engage Voice and Engage Digital products. Vodafone Business will additionally provide services in migration, adoption, and integration.
Vodafone Business and RingCentral will initially introduce new services to customers located in the United Kingdom and for Vodafone Business’ multinational customers in Europe in 2021. Multiple additional countries will follow, including Spain, Germany and Italy.