The upgrade places mobile devices at the heart of the user experience, with an intuitive, unified experience that lets users make calls, send messages, and launch HD quality video meetings.
Initially launched last year for large enterprise customers, the platform has also been expanded to cater to the needs of businesses of all sizes including small-to-medium enterprises.
The two companies said these enhancements will provide organisations with the tools they’ll need to help them adapt to new ways of working, keep up with changes in how employees communicate and replace out-dated fixed telephone systems without the complexity.
Claire Harris, head of small, medium and enterprise, Vodafone UK, said, “These new enhancements effectively turn employee mobile devices into a true and complete extension of the office, which is positive news for those who work remotely, are on the go or constantly have connectivity issues with their broadband.
“We will continue to add new enhancements to the VBUC platform over time, as we continue to empower businesses with the tools they’ll need to rapidly adapt to an ever-changing work environment.”
Yves Desmet, senior vice president, international service providers, RingCentral, added, “We are delighted to bring to the market a powerful differentiated solution which puts mobile at heart of the user experience.
“VBUC new capabilities will enable customers to work anywhere on any device, simplifying the way they communicate to answer most of today’s hybrid work concerns.”
The new enhancements are announced following new research from Vodafone Business and RingCentral which has revealed the top bugbears for hybrid workers when working from home.
Issues with broadband connectivity (25 per cent) and tech not working properly (23 per cent) lead the list, followed by video calls freezing mid-flow (15 per cent), and calls dropping out (11 per cent).