Following the integration of its technical resources, resellers can now call on the services of an expanded team of technical experts to assist in identifying and proposing solutions and delivering professional services to end-user customers. This includes a dedicated pre-sales team aligned to solutions integrators and MSPs, in addition to professional services and service desk teams who can provide a range of services to and on behalf of partners, as well as24/7 support cover on key vendor technologies.
In addition, Tech Data is making a comprehensive schedule of technical training available to partners through the Tech Data Academy. Classroom-based, instructor-led tuition is delivered by expert consultants using high quality content, and through online and virtual resources.
Andy Brown, Technical Services Director for Tech Data Advanced Solutions UK, said: “We are making strategic investments to add high-end consultants to our solutions practice and support our partners in winning higher-margin business. We are ready to help resellers address the opportunities presented by current and emerging enterprise technologies with all the leading vendors.
“We are seeing increased demand for deployment and integration of hyper-converged solutions, in network security and cloud platforms. The breadth and depth of the investments we are making in these emerging technologies allows our customers to take them to market with confidence, knowing that that they have the backing of our professional teams, as well as the option to utilise our expertise and technical training for the transfer of skills.”