A recent customer satisfaction survey saw Softcat pick up Cisco’s ‘Customer Satisfaction Excellence’ award – the highest distinction a partner can achieve, and consistent with Softcat’s focus on delivering world-class customer service. Softcat achieved this recognition following recent investment in sales and support teams enabling them to offer its customers a 24/7 helpdesk providing Cisco support services, which have improved customer satisfaction levels further.
Doug Fawell, Softcat’s operations director, said: “As one of the most challenging accreditations in the IT industry, this a landmark achievement for us. It comes as a result of an outstanding Softcat team effort – everyone has really pulled together to achieve this in a very short space of time. Rather than attaining ‘Gold’ via the acquisition route, we’ve done it from the ground up through investment and training, and I believe this gives customers a greater level of assurance in our capabilities. We’ve invested a lot of time and resource across the company into putting the right processes in place to best service our Cisco customers.” He added, “Cisco is one of our top strategic partners. We’ve grown this area of business significantly over the past 4-5 years and in my view it’s only going to accelerate, especially given the strategic investment in achieving this accreditation.”
Softcat’s managing director Colin Brown said of the new Gold Partner status: “I think this really marks a departure from our beginnings as a licensing reseller; we’re now perceived, rightly, as a comprehensive IT solution provider offering on-premise and cloud-based services. Softcat offers a wide variety of vendors’ solutions and our customers can be assured of our proficiency in IT solutions across the board.”