The AA is one of the UK’s top breakdown services. Its upgraded contact centre infrastructure will be based on an advanced Avaya Aura Communications Manager platform and an Avaya Call Management System. Sabio will also deploy its innovative MaaS, Monitoring as a Service, capability to provide the AA with additional visibility of its end-to-end contact centre technology platform.
“At the AA we’re passionate about delivering great customer service, around the clock. It is vital that we have the right technology, supported by the Avaya partner that we believe is the best fit for the AA. Looking to the future we needed an expert technology partner to help us in developing our next generation, multi-channel communications infrastructure,” commented Simon Brown, Infrastructure Services Manager for the AA.
“We selected Sabio for two main reasons. Firstly, Sabio evidenced to us a considerable depth of knowledge in applying Avaya contact solutions. Secondly, everyone at Sabio delivers this knowledge with an enthusiasm, professionalism and passion for customer service which is very much what we live and breathe in the AA. This match of complementary cultures gives me every confidence we will have a very successful partnership,” he continued.
“It’s great news to be chosen as the AA’s preferred contact centre technology support partner. Their decision reflects the strength of Sabio’s Avaya service offering, particularly the in-depth Avaya and Verint expertise demonstrated each day by our Glasgow-based Support Centre and our nationwide team of Sabio engineers,” added Adam Faulkner, Founding Director at Sabio. “As a best practice contact centre technology specialist, we’ll also work closely with the AA to help them take advantage of a more integrated approach to digital customer contact as they evolve their customer journey over the next exciting chapter in their 109 year history.”