Launched earlier this year, Genesys One provides core Contact Centre functionality using the same powerful platform, software and experience of the Genesys brand. It is specifically aimed for mid-market customers who need a rapid deployment and simpler functionality within a single server footprint, reducing additional power and space costs. NextiraOne has extensive expertise and experience in designing, deploying and managing Contact Centre environments and the integration skills required to install new solutions within existing business systems and multi-vendor ICT environments.
Steven Skakel, Managing Director UK & Ireland for NextiraOne, said: “Our goal is to be able to deliver transformational Contact Centres that make a real difference to our customers’ business performance and agility. Genesys One, together with our integration and professional skills, allows us to design and implement a solution that is ready to deploy within 30 days and can immediately begin to bring tangible benefits in terms of revenue generation and customer satisfaction.”