The new Managed Services contract has extended the cover provided through NextiraOne UK to manage all Renishaw’s operations across Europe into one centralised agreement. This will also cover its operations in the USA, through NXO Americas, plus India, Hong Kong, Russia and other overseas locations, using NextiraOne’s extensive partner network covering over 100 countries.
The NextiraOne Managed Services contract covers all Renishaw’s telephony across multiple sites in the UK & Ireland, plus operations in Europe including Germany, the Netherlands and Italy. These are centrally managed from the UK and NextiraOne’s Europe-wide Network Operating Centre (NOC). It also covers Renishaw’s data infrastructure, including the company’s regional Data Centres in Hong Kong (AsiaPac region), Chicago (for the Americas including the USA and Canada, Brazil and Mexico) and the UK for the EMEA region. NextiraOne will also maintain Renishaw’s wireless communications infrastructure in the UK and overseas. The technology estate is largely based on Alcatel-Lucent solutions in voice, data and wireless.
Renishaw’s Gavin McLusky said: “Given our long standing relationship with NextiraOne, we were very confident and happy to sign a longer-term agreement than we do with most suppliers. The five-year agreement allows us to create a robust long-term relationship and to gain cost and efficiency benefits. We particularly wanted to focus on bringing all our contracts into one and NextiraOne was able to provide one global contract with a single prime management contact, single helpdesk number and a unified escalation procedure. The NextiraOne engineers in each country continue to manage the local delivery of the project to the universally high standard we expect.”
NextiraOne created a tailored contract for Renishaw based on its global operations and ensuring 24/7/365 cover. The contract provides a comprehensive set of services as well as access to NextiraOne’s 24-hour Service Desk and Technical Assistance Centre. The Managed Services offering, is based on NextiraOne’s Smart Tasking portfolio of on-demand services. This includes Fault and Performance Monitoring of the network, Assist services for experts technical advice and specialist bench services to provide Renishaw with onsite, high quality technical expertise on demand.
“Many of our customers have international interests and they need a partner who can manage complex multi-site and multi-country operations. This is one of NextiraOne’s key strengths – our extensive European footprint has enabled us to set up a pan-European offering with our Network Operations Centres (NOC) in Paris and Berlin and our centralised Technical Assistance Centre – making a very compelling offering,” commented Mark Petty, Managed Services Director at NextiraOne. “We have worked with Renishaw for many years, understand their needs and can match them country by country across the globe.”