The ‘Britain’s Hot Talent 2014/15 handbook of UK venture capital innovation’ presents the most ground-breaking venture capital-backed businesses from ten distinct sectors of the British economy, which managing partner Simon Clark believes is a snapshot of what can be achieved with ingenuity, hard work and the right support. ‘As the UK recovers from the worst economic recession in over 50 years, it is vital that entrepreneurship is encouraged in all its forms and across all industries’, he commented.
The report recognises NewVoiceMedia for its instantly deployable true cloud contact centre solution ContactWorld, which integrates seamlessly with Salesforce, enabling businesses of all sizes to deliver a personalised and unique customer experience and drive a more effective sales and marketing team.
It also credits the vendor for its market-leading 99.999% service availability and continued rapid growth. NewVoiceMedia is growing at more than twice the rate of the rapidly expanding cloud contact centre market and now serves thousands of agents in 40 countries on five continents, including Parcelforce, QlikView, PhotoBox, DPD and Topcon Positioning Systems.
Jonathan Gale, CEO of NewVoiceMedia, comments, “We are thrilled to have been recognised by BVCA as one of the country’s most dynamic businesses. The contact centre industry is in an incredibly exciting phase as it rapidly adopts cloud technologies and we pride ourselves on the hard work, dedication and innovation it has taken to develop our market-leading cloud contact centre solutions”.