The Beaulieu collection is spread across multiple buildings and the existing telephone system relied exclusively on copper cables to carry calls between locations, some of which were beginning to deteriorate. Beaulieu needed to invest in a system which would be capable of reaching every part of the estate, using a combination of the existing copper cabling, fibre optic cabling which was supporting their data network, and wireless connectivity to reach remote areas and temporary exhibition locations. They also wanted to improve on the routing and reporting of calls in order to better serve their customers. Their existing call logger was a standalone device, which had to be programmed separately to the phone system. As a result it had become out of sync and the reports were of little value.
SpliceCom partner, M12 Solutions, decided that the British vendor’s voice platforms were the perfect fit for Beaulieu. Their unique architecture supports both analogue and IP handsets, giving Beaulieu the flexibility to support handsets over existing copper and via their fibre optic based data network as appropriate.
M12 Solutions installed a SpliceCom 5100 hard PBX solution supporting a combination of nearly 200 IP and analogue handsets, plus wireless connection modules. SpliceCom’s Navigate desktop application was deployed to provide easy access to advanced features for analogue phone users, while the integration of Vision Reports delivers in depth reporting and analysis.
“The SpliceCom solution gives us a much more reliable phone system, without the worry of degrading cabling. And now that we are with M12 for support they can dial in and address any issues we may have remotely, greatly improving our support response times,” stated Emma Varty, Beaulieu’s ICT Co-ordinator.
“It was clear from the outset that there was a good cultural fit between M12 Solutions and Beaulieu. Their team didn’t know what the solution was, but were able to articulate their problems and expectations, which enabled us to address their requirements and meet all of their expectations,” concluded Steve Walker, Sales & Marketing Manager for M12 Solutions.