The Datto Global State of the MSP Report surveyed 1,800 MSPs worldwide about what keeps them up at night.
The global provider of security and cloud solutions also found that cloud integration was ranked as another top trend as more clients look to the cloud for better storage design and implementation to increase productivity and collaboration.
95 per cent of MSPs surveyed found cloud solutions as a new market opportunity, although many have resisted moving to the cloud due to compliance, security or budgetary concerns. Yet half of MSP respondents said they expect 75 per cent of workloads to be in the public cloud in three years.
Fred Voccola, CEO, Kaseya, explained, “For the second year in a row, [our] report shows that our partners are worried about the competition. This comes as no surprise.
“The pandemic led to an increase in need for IT services and produced savvy customers who like to shop around. MSPs have had to evolve to keep pace with the competition.”