Another successful year follows product releases during 2016 which saw WebRTC softphone capabilities, structured instant messaging for Web Chat and standard integration to Oracle’s Siebel CRM and Unified Service Desk for Microsoft Dynamics CRM added to the core product. Intelecom was positioned as ‘Challenger’ in the Gartner 2015 Magic Quadrant for Contact Centre as a Service, Western Europe.
Børge Astrup, managing director of Intelecom Contact Centre Division said, “Our new VP of Sales, Colin Hay, has built an exceptional team in the UK in the last six months and their fresh approach is beginning to resonate in a forward thinking omni-channel market. Organisations are looking to provide quality customer service regardless of channel as customers expect to use social media, web-chat, SMS, email and voice to carry on the conversation on their device of choice. We are constantly working to help our customers create the most effective and efficient solutions to suit their customers’ needs and in the UK this is proving invaluable as organisations recognize the many benefits of cloud-based contact centres.”