BT Conferencing provides audio, video and web conferencing and collaboration services for corporate customers in the UK and around the world. It is one of six standalone businesses that make up BT Enterprises, each of which operates as a separate business.
Dickel takes leadership of BT Conferencing at a time when it has firmly established itself as a global leader in the provision of world-class services. BT Conferencing is one of the largest and fastest growing Collaboration Service Providers (CSPs) in the world with more than 47,000 customers in 170 countries worldwide, including 54 of the Fortune 100 companies and with more than one million end users.
BT Conferencing owns and manages its own technology and has partnerships with organisations such as Cisco and Polycom, which means its conferencing solutions can work for businesses of all sizes and sectors. It offers customised collaboration solutions geared towards a customer’s individual requirements, infrastructure and business objectives.
Howard Dickel, said: “After having the once-in-a-lifetime privilege of leading the provision of communications services for the London 2012 Games, I am delighted to bring this knowledge and experience to BT Conferencing.
“Our focus is on making meetings more effective for our customers. We offer the latest technology available for unified collaboration, a flexible deployment model and have people around the globe with the know how to fully educate customers and make it all work together.
“Our objectives going forward will be to continue to drive adoption of the full range of collaboration services through a fully integrated sales force. I will look to build on the high levels of deployment and support we already offer by ensuring our customers see us as the most trusted advisor on all aspects of collaboration.
“In addition, we are proud to be working with Dolby on evolving our audio conferencing into a market leading innovative solution that will increase collaboration, reduce travel costs and improve the effectiveness of meetings. This ground breaking deal is big news, not just for BT and Dolby, but for every businessperson out there.”
In his previous role as client partner for BT’s London 2012 Delivery Programme, Dickel made extensive use of BT audio and video conferencing technologies, allowing him to manage a team at more than 1,000 at sites all over the country. Previously, Dickel was programme manager on BT’s Major Networks Transformation Programme. He has held leadership positions at various companies including IBM, Netforce Group, United Utilities and Great Universal Stores.