With attendances increasing every year for the past five seasons, Swindon Wildcats of the English Premier League had expanded its operations to include ticket bookings (previously managed by the local council), requiring its communications to be far more robust, flexible and easily managed. Wildcats staff also needed more scope away from the office to network at events, raise awareness of the club and attract sponsors.
Excalibur has introduced Vodafone’s One Net, a hosted telephone system that integrates fixed and mobile devices through a fully managed platform. One Net provides on-line access for managing call routing and handling, which ensures calls aren’t missed.
Steve Nell, Managing Director of the Swindon Wildcats, commented “Excalibur soon grasped what we wanted to achieve and their consultative approach has seamlessly developed into great service to support our revenue streams”.
He added “Staff-wise, we’re a small but growing team, but we are treated like a very valued customer. We already feel like Excalibur is another arm to our business”.
Wildcats’ personnel can now leave the office and divert calls to mobile or engage their ‘virtual secretary’ to take messages. With one central voicemail, everyone can retrieve messages so that they can be dealt with much faster, including the large number of out of hours calls.
Lines into the club have been increased and are now more reliable, with calls immediately routed to the right member of staff. As the whole Swindon Wildcats operation continues to grow, the club can now add lines as and when required to support its expansion.