Cloud Distribution’s new support services offer a menu of pre-packaged options with various SLAs available, as well as the choice of a white-labelled support service to enable VARs to offer their own-branded outsourced helpdesk with a dedicated telephone number. A key advantage of these options is that they enable VARS to position themselves with customers as having a bigger team in place, enabling them to compete with some of the larger and more established organisations in this space.
As well as enabling Cloud’s reseller partners to offer an efficient and effective IT support service for the majority of products within the Cloud Distribution portfolio, these new post-sales options will enable them to build service revenue around cloud subscription technology and fast-track go-to-market strategies for new products, without the need for costly, upfront investment in additional resources.
James Ball, Technical director at Cloud Distribution said, “We value the success of our partners and do everything we can to help them grow their business. The availability of our post-sales maintenance and support services, especially the Partner Branded offering, creates the perfect climate for resellers to increase their profitability by delivering superior customer service and added services revenue.”