WHC Teams Direct Connect allows businesses to access external calling for Microsoft Teams using the cloud-based Wholesale Hosted Communications (WHC) solution. Benefits include ease and speed of deployment, with no requirement for specialist IT support.
Using WHC Teams Direct Connect, businesses can access Hosted PBX or Hosted SIP Trunking directly from within Teams, enabling high-quality digital phone calls on all devices with the usual benefits of WHC which include call recording and analytics.
Following the recent boom in collaboration software, Microsoft Teams currently has approximately 6.75 million users in the UK, predicted to rise to ten million by 2023.
As well as offering quick and easy deployment without long wait times, BT Wholesale said further benefits of WHC Teams Direct Connect include competitive pricing and savings on IT development and training for end customers. Partners can also benefit from flexibility, able to mix and match Hosted PBX, Hosted SIP Trunking and Teams to build the right solutions for customers.
Customer benefits include improved collaboration for hybrid working, and users can have the same number anywhere, on any device alongside quick service set-up. The solution is also natively connected to BT’s WHC automated ordering journey, allowing end users to be added in real time and make calls in a matter of minutes.
“Bringing Microsoft Teams into our WHC portfolio was a natural next step for our partners and their customers,” said Gavin Jones, channel director at BT Wholesale.
“At BT Wholesale we want to ensure our propositions are adding the best value. Microsoft Teams is a great platform that many businesses rely on, but we wanted to take our support further by adding the extra functionality of allowing phone calls.
“This is a simple and cost-effective way to get calls in Teams so that we can deliver the greatest benefits to our partners and their customers.”