“The rapid development of Covid-19 vaccines is a tremendous achievement, but effectively administering the vaccine to the general public is the critical next step to recovering from this pandemic,” explained Davide Petramala, director for Avaya OneCloud CPaaS at Avaya. “Healthcare providers need to quickly contact those who need the vaccine, they must respond to the massive influx of incoming inquiries that is anticipated, track the effectiveness of the vaccine and any possible side effects, and manage this across mobile, web browser, email, and other digital channels. Avaya OneCloud provides simple, flexible and powerful communications capabilities in the hands of those helping us all recover from this pandemic, and we are proud to help.”
Avaya OneCloud CPaaS includes HIPAA-compliant innovation that has been on the front lines of Covid-19 response. It has been used by healthcare providers and government agencies for contact tracing, responding to high volumes of medical inquiries, and rapid notification services.
Avaya OneCloud CPaaS can help customise and automate processes to address the many communication challenges of the vaccine rollout. That could include identifying and reaching priority populations; collecting, tracking, and reporting key measures of progress; effective appointment management including second dose facilitation; safety monitoring; and ensuring a comprehensive communications plan to support the vaccination process.