The partnership comes as a result of the two organisations’ strong individual relationships with Microsoft, enabling Capita IT Services to offer a purpose built Microsoft Unified Communications (UC) practice around Microsoft Lync. Capita IT Services will support Aspect’s entire contact centre technology portfolio, with particular focus on Aspect Unified IP (UIP) as part of its Microsoft UC solution and Aspect Workforce Management (WFM) across its prospect and customer base.
Simon Furber, managing director, Technology solutions, Capita IT Services commented: “The partnership with Aspect comes at an ideal time when Capita IT Services is progressing with a programme to take Lync-based UC propositions to new prospects and selected customers. We have recently worked with Microsoft to create a robust Lync solution, supported by a comprehensive service wrap. Benefits to call centres include the ability for call handlers to support customers and answer their questions via instant chat. Capita IT Services is now one of just six Microsoft premier Lync support partners in the UK.
Furber added: “Our experience in customer management, alongside Aspect’s specific expertise in customer interaction, enables us to offer a complete solution to complement Microsoft’s go-to-market offering.
“Our main focus is currently on Aspect UIP and WFM, but we see great potential to also move forward with Aspect’s back office optimisation, social media management, and cloud-based offerings in the future too.”
Aspect joins Microsoft, Plantronics and Polycom as one of four Ecosystem partners to Capita IT Services, complementing its Microsoft UC Portfolio.
Steve Boakes, Manager, Channels & Partners, Northern Europe at Aspect said: “The strong ties to Microsoft made the collaboration a logical option for both parties. Not only will Capita IT Services now have wider and more robust products and services, but Aspect will benefit from Capita’s huge capabilities as a systems integrator and outsourcer. Capita’s large market footprint and impressive experience both offer Aspect scale, reach and sales capabilities, and we’re very much looking forward to working together.”