Version 20 has been built with a redesigned platform architecture. It includes new call centre features, a Windows softphone, and the introduction of a new admin console.
The enhanced contact centre features include an integrated multi-tenant solution, call manager, VoIP quality monitoring, and event logs to provide important information to agents.
Nick Galea, CEO, 3CX, explained, “With our architecture fully redesigned from the ground up, we’re delivering so much more than any typical release. Our contact centre solution is stronger than ever.
“We’ve met the demand for an integrated multi-tenant solution. We’ve laid the foundations for native AI support. And last – but never least, we’ve focused intently on enhancing the security of 3CX.
“For anyone that cares about their most important asset of all – customer and team communication – Version 20 establishes 3CX as a cross-industry, future-proof solution.”