Technology

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“Technology decisions must be aligned with the changing work landscape.”

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Remote working is here to stay; and not just for office workers

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“Creating differentiation and value requires more than checking the box.”

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Creating the next generation of super-agents

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Why should agent engagement be a priority?

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Keeping it real: customer experience in the Covid era

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“It’s not just about answering calls. It’s about making sure you don't lose a customer.”

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Avaya Spaces introduces 61-participant “Concert” view

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Xelion UK reports record month

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Evolving customer propositions

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Expanding your network footprint

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