In January 2022, the UK Customer Satisfaction Index recorded the highest ever level of CSAT.* In a period of turbulence and change, consumer expectations for what makes a great Customer Experience (CX) have not stood still. The contact centre space has moved quickly to adapt, delivering always-on, omni-channel, AI-backed digital experiences that drive brand loyalty. Organisations that can’t keep up will soon be left behind.
Channel partners, are your clients surfing the wave of customer satisfaction? Or is the technology you provide them with holding them back?
Join Ed Winfield and Sam Fuller to explore the changing landscape of CX, and find out how you can take your clients to the cutting edge of customer experience delivery.
*Institute of Customer Service, 2022