Successful implementations of your Microsoft Operator Connect solution, means getting it right in terms of effective sales enablement and end user adoption.
Sales enablement training
You must give your vendor staff the knowledge to sell, provision and manage your Teams solution
- Ensure consistent messaging
- Strengthen buyer confidence
- Generate more seat sales
- Streamline deployments
- Improve customer support
End user Adoption
You need to ensure your customers get the best from your Teams solution
- Differentiate your offer
- Generate revenue
- Reduce support requests
- Improve customer satisfaction
- Keep customers longer
Sales Enablement
Higher sales revenues and greater customer lifetime value
With customer adoption being a key UC market differentiator, ucSKILLS provides opportunities to boost both Teams sales volumes and individual order value. Sales and marketing support helps open doors and close sales. When full functionality is embedded across operational processes, organisations stick with what they know and aren’t tempted by price-based competition – meaning you see more contract renewals.
Improved customer satisfaction and fewer support requests
End customers using Teams fully see sales promises realised and become loyal advocates for your business and for the solution. More recommendations; higher Net Promoter Scores. Users become self-sufficient, learning how to set up, manage and use the system, so they no longer need to contact you with simple changes and queries. Typically, you can see a reduction in support calls of up to 50 per cent.
End User Adoption
Maximising you customers’ ROI
Inadequate adoption is so often the reason that new tech fails to meet expectations. ucSKILLS is the easy way to ensure your customers unlock the full functionality of your Teams solution. Include ucSKILLS in your Teams customer offer, and you will see both direct and indirect financial benefits. Structured learning for administrator and user roles makes learning relevant, and gives the ‘reasons why’, resulting in genuine behaviour change. By using the solution to its full potential, customer businesses see real productivity gains and recognise the value provided – ucSKILLS typically pays for itself many times over.
Make life easy for customers
In the world of cloud communications with no onsite installation technicians, ucSKILLS helps people get up to speed on their new Teams solution fast. Engaging content keeps users keen to discover more and encourages them to put learning into practice. Higher skill levels both improve process efficiency and cut team member downtime, delivering productivity improvements and cost savings for customers.
Flexibility and scalability
Customers don’t need to source their own Teams adoption solution – it’s there for them from the start. Platform updates and email alerts keep users up to speed with new Teams features which can otherwise be missed. It’s easy for customers to add new users and bring in further eLearning modules as they adopt extra functionality. When users want to just get a task done without accessing learning content, there’s a digital assistant to lend a hand. Showing where to go and what to click, the assistant provides quick and efficient step-by-step task completion for both initial on-boarding and in-life support.
For more details on ucSKILLS for Microsoft Operator Connect, visit: https://iteluc.com/microsoft-teams/