Zoom Communications and Mitel have announced the global launch of a hybrid cloud solution that integrates Zoom Workplace and Zoom AI Companion with Mitel’s communications platforms, including its telephony solutions.
This marks a significant milestone in the strategic partnership between the companies that was announced in September 2024.
The new solution is designed to meet the growing enterprise demand for hybrid UC deployments by offering a best-of-both-worlds approach that enables organisations to deliver mission-critical communications capabilities alongside collaboration functions to enhance business productivity.
The multi-phased rollout will result in Zoom’s AI-enabled solution integrating seamlessly with existing Mitel software and devices, starting now with global availability for Mitel’s OpenScape Voice and OpenScape 4000 platforms. This will be expanded to include MiVoice Business solutions in the coming weeks, as well as MiVoice 5000 and MX-ONE solutions before the end of 2025.
Device portfolios such as the OpenScape CP and the Mitel 6900 Series are now Zoom Phone certified. Certification of Mitel’s OpenScape SBC is also complete, enabling compatibility with Zoom’s Bring-Your-Own-PBX and Bring-Your-Own-Carrier direct routing capabilities. Mitel Border Gateway certification will follow in the coming weeks.
“As businesses navigate the connectivity requirements to support hybrid work, they need solutions that unite the benefits of on-prem or single-instance cloud communications infrastructure with Zoom’s industry-leading collaboration experiences, giving them the best of both while future-proofing their organisations,” said Graeme Geddes, chief sales and growth officer at Zoom. “The AI-first solution provided by Zoom and Mitel makes connecting and collaborating seamless and efficient while giving customers the flexibility to migrate to the cloud on their own terms and with their existing Mitel devices.”
David Petts, chief sales officer at Mitel, said, “Recent research shows 92 per cent of mid-to-large enterprises are considering hybrid deployments, and for good reason. In today's rapidly changing workplace, staying connected through video, chat, or voice is more important than ever and a vital part of business continuity planning.
“Mitel’s strategic partnership with Zoom has produced an offering that provides seamless access to these solutions while enabling compliance and security control in the most demanding use cases, industries and geographies. With the integration of Zoom’s AI Companion, it’s a winning combination for organisations looking for an elevated collaboration experience that truly fits their overall communication needs.”
With the Zoom Workplace app fully integrated with secure Mitel telephony and devices, users can call, meet and chat from a single solution, including the ability to escalate from a Mitel-powered call directly into a Zoom meeting. Additionally, users can brainstorm ideas, develop content and kickstart project plans with Zoom Docs, Zoom Whiteboard and Zoom Clips. AI Companion is woven throughout to help users jumpstart content creation, stay focused, prioritise what’s important and get answers fast.
With the joint hybrid solution, users can maintain unmatched control over mission-critical activities such as release schedules, configurations, updates, system changes and telephony, while using existing investments without isolation. For organisations in specialised industries such as healthcare, hospitality, government and financial services, this means having the ability to continue to use existing Mitel-certified vertical integrations along with specialised devices and workflows for frontline workers.
The hybrid architecture from Zoom and Mitel provides users with a simple approach to blending on-prem with the right mix of private and public cloud on their terms to meet their needs. It gives them the flexibility, tools and resilience they need, while maintaining reliability throughout the process. Additionally, using the Zoom Workplace app, users will have access to a consistent modern user experience every step of the way.
The joint solution is now available to customers worldwide.