The certification awarded by the International Organisation for Standardisation (ISO) and International Electrotechnical Commission (IEC) demonstrates an organisation’s ability to efficiently and effectively align its service management processes in accordance with international best practices. It establishes credibility and trust among customers, stakeholders and other partners by guaranteeing high global standards of service and quality.
Xalient has demonstrated that its managed and professional services business units are aligned with all requirements for the ISO 20000 standards, in addition to its continued certification to Information Security Management (ISO27001) which the company successfully obtained in December 2022.
Craig Ingham, head of governance and compliance at Xalient, said in a statement: “For the last three years, Xalient has been committed to maturing its service management framework, which has involved aligning comprehensive controls, policies, documentation, and processes, as well as constant assessment of performance and continual improvement; all to industry best practice.
“We believe that this certification is testament to Xalient being a world-class service provider, always striving to give our customers the best level and quality of service.
“This achievement would not have been possible without the contributions, support and dedication of the Xalient team, and we all look forward to continuing to meet the needs of our global customer base, now and in the future."