The addition of VoiceCrunch AI to the Vidicode platform enhances the speech analytics capability by adding over 40 distinct user-defined criteria for call retrieval.
Users can now search call recordings using words and phrases, as well as silences, sentiments, talk style, tone, and volume. The VoiceCrunch AI solution also adds automatic call transcription capabilities.
Vidicode UK has also unveiled a new logo (below) that signals the company’s aim to provide resellers with call recording and AI solutions.
Everton Stuart, founder and managing director, Vidicode UK, said, “Our new mantra of ‘record, analyse, transform’ drives our commitment to empowering businesses with actionable insights to boost customer service, improve regulatory compliance and offer irrefutable evidence of who said what during crucial conversations.
“Through our new partnership programme, telecoms and IT resellers will gain access to cutting-edge technologies, extensive support, and lucrative incentives from a trusted supplier.”
