Up until now organisations in the UK wanting to replace their traditional telephone and communications systems with Microsoft Lync have had to do so utilising the public Internet. VIAConnect is the latest addition to VIA’s portfolio and offers all the bespoke functionality associated with the company’s solutions, including access to its unique portal that allows real-time management and its automated attendant feature.
VIAConnect is built upon network infrastructure provided by Exponential-e, the cloud, IT and network provider. By operating its cloud-based communications application through a dedicated link, VIA can ensure that companies will not lose access to their phone systems when an Internet connection is being impacted by heavy-duty user traffic.
Eddie Worthington, Technical Director, VIA, said: “Our company places huge emphasis on innovation and the team is constantly developing a range of new and exciting features that puts the VIA communications solution in a league of its own. VIAConnect is perfect for larger organisations that are keen to better connect their workforces. It is the only product of its kind in the UK and will play a key role in our future plans for growth.”
VIA helps organisations to enhance communications and increase workplace efficiency by better connecting employees, whilst profiting from the consistent speeds, security and resiliency of a dedicated link. The solution promotes seamless communication between employees by bringing together voice interaction, instant messaging, email, video, and audio, across a variety of devices, such as landlines, smartphones, PCs, and tablets. VIAConnect guarantees end-to-end quality of service and provides the best experience from the Lync system.