The billing and provisioning solutions supplier said it introduced the service in response to the massive increases in inflation seen over the past year.
Resellers across the Channel have seen the cost of their services go up dramatically, forcing them to increase prices in turn and pass on costs to their customers, Union Street said in a statement announcing the service. Depending on the complexity of a reseller’s estate, increasing prices across a customer base can be a labour-intensive process.
According to Union Street, its RPI Increase Service enables resellers to outsource much of the work to its consultants, giving resellers the freedom to implement RPI increases consistently and at regular intervals without having to find additional resources in-house.
The service also aims to reduce risk of error which can easily occur when manually completing bulk price changes. Prices can be changed in two ways, either by a reseller specifying a percentage for which all prices should be uplifted, or by advising of a specific value to which prices should be increased.
Samantha Dennahy (pictured above), Union Street’s product owner, said that consultation with partners made it apparent that many of them were experiencing challenges with increasing prices in response to inflation, particularly those with larger bases.
“We developed our RPI Increase Service to help them overcome these challenges,” Dennahy said.
“Partners simply need to tell us which services and tariffs they want to change, the effective date, and what they want to change it to. We’ll then handle the implementation of those changes, taking away the hassle and worry of manually completing RPI increases in bulk, and leaving them free to concentrate on other things.”