Record AI will deliver platform-agnostic compliance call recording and intelligent automated analysis of calls.
The solution will initially be delivered on Session Border Controllers for IP networks, Microsoft Teams and Cisco BroadWorks. It will be made accessible to all users within an organisation, not just those in a formal contact centre.
Tony Martino, CEO, Tollring, said, “Record AI leverages the latest in technology to help organisations of all sizes to improve customer communications. We make it easy to record, highlight and analyse the calls the matter – automatically and immediately – and at scale, enabling businesses to transform customer experience.
“Affordable AI, coupled with easy implementation, is poised to democratise the technology. Channel providers now have access to innovative solutions to engage their customers together with the potential for substantial profit margins without requiring extensive investment.”
Record AI looks to reduce manual efforts to understand customer sentiment, trends and behavioural patterns. The solution will be available to service providers on a subscription basis, with the option to white-label for brand consistency in the service provider’s portfolio.