PingCo and Tollring have introduced the integration of Tollring’s Analytics 365 Call Analytics service within PingCo’s TCAP Service Hub.
This integration follows the two companies entering into a partnership earlier this year and allows customers to self-provision Analytics 365 Call Analytics directly through TCAP.
The aim is to simplify the provision of enhanced analytics capabilities into the Microsoft Teams ecosystem.
Dan Pearson, CEO and Founder of PingCo says, “Adding services likes Analytics 365 Call Analytics to the TCAP platform gives our partners a valuable new application to deliver to their customers.
“In turn, it gives end customers access to the tools and services they need to understand how they communicate on the Teams platform. This is a great proof point of the benefits of the strategic alliance we established with Tollring earlier this year.”
Tony Martino, CEO, Tollring, added, “This collaboration marks a significant milestone for both Tollring and PingCo. By integrating our advanced analytics and recording solutions directly within TCAP, we empower service providers to elevate their Teams offerings with meaningful insights.”
The addition of the new CX service on PingCo’s TCAP Service Hub aims to help channel companies to grow ARPU and margin on top of their existing Teams customer base.
Analytics 365 Call Analytics helps organisations to visualise and measure business-critical call performance across Teams Phone activity. The intuitive dashboard of Analytics 365 provides multiple views and wallboards, so users can understand their call performance and improve internal staffing levels to meet customer expectations.
Operator’s using TCAP can use the integration from today.