Record AI is a platform-agnostic cloud call recording solution that enables compliance and delivers automated intelligence to a provider's product portfolio. It is part of Tollring’s integrated portfolio of call and collaboration analytics solutions.
The offering enables an organisation to analyse topics of conversation and sentiment of interactions at scale. Rather than review a selection of calls, Record AI analyses all calls, helping businesses to identify the behaviours that drive the best possible customer experiences.
It is designed to meet the needs of mid to larger enterprises looking for greater automation around sentiment and evaluation.
Record AI can identify specific keywords and topics, with clips from recordings highlighted and shared for review. AI-based analysis across large pools of data without human interaction enables rapid insight into customer sentiment and behavioural patterns.
Tony Martino, CEO of Tollring, said, “We are excited to add this powerful new cloud recording solution to our portfolio. AI-powered call recording is going to be a major game-changer in the market. We are making compliant AI-driven recording and analysis accessible to all businesses, across every team within an organisation, not just those in a formal contact centre.
“This out-of-the-box state-of-the-art and future-proof recording solution presents a huge opportunity for partners to achieve substantial profits with minimal investment. With little disruption, partners can offer fast to deploy, easy-to-use cloud recording with powerful AI-driven analytics, to engage many more customers. The AI element enables a business to be more effective at seeing clearly what their customer service looks like and where to make improvements, using automation and analysis at scale.”
Record AI is available across platforms including Cisco BroadWorks, Microsoft Teams and SBCs for IP networks.