Tollring has announced a strategic partnership with Martello, a Microsoft Teams performance monitoring and management expert.
The collaboration brings together the two companies to deliver end-to-end business and technical insights into the performance of Teams, ensuring seamless and high-value experiences.
The alliance of performance monitoring and advanced call and conversation analytics results in improved customer experience and business performance, enabling enterprise customers to optimise their Microsoft Teams communications. In addition, managed service and telecoms providers can access this combination of solutions to differentiate their offering, improve service delivery and drive new revenue streams.
With Martello’s proactive monitoring and advanced analytics, enterprise IT teams can ensure seamless call experiences by identifying and addressing any service issues including Microsoft data centre problems, network disruptions and endpoint malfunctions. When used alongside Tollring’s call and conversation analytics, enterprise business teams can access actionable insights regarding volume patterns, wait times, call length and call types to refine individual, team and whole business communications, improve customer interactions and enhance internal collaboration.
Jim Clark, CEO of Martello, said, “With the increasing reliance on Microsoft Teams for collaboration and communication, our partners can now ensure optimal service performance and call quality. The partnership with Tollring enables organisations to gain a multi-faceted view of performance and proactively manage Teams end-to-end to drive richer experiences and results.”
Tony Martino, CEO of Tollring, said, “This is an exciting new partnership that offers immense opportunities to both our communities of partners and considerable value to enterprise customers. Our combined strengths give organisations the tools to fully optimise their Teams environment, ensuring reliable communications and improved business outcomes.”