Tollring say their new icall suite call management software will incorporate web-based dashboards, reports and call recordings delivered to tablets and smart devices in real-time. Vital business insight regarding presence, live and historic call information will be delivered real-time to dashboards, empowering managers and supervisors to deliver the high levels of customer service and business performance.
Tollring claim the self-serve data analytics portal iC360 enables multi-site enterprises to visualise their entire telecoms infrastructure using granular business insight. Any telecoms-related data from any source can be fed into the iC360 engine for analysis to solve business challenges, from managing unresolved missed calls to telecoms expense management. Product development is underway for the next version of iC360 to offer a simplified billing and reporting solution for Service Providers. The solution will integrate cloud-based PAYG services, deliver unified billing for diverse product portfolios and empower resellers with branded functionality. This will allow service providers to remain competitive with flexible tariffs and mitigate financial and operational risks.
Tony Martino, MD of Tollring comments “Not only is our company at an exciting stage of global development, our solutions portfolio has never been stronger. Product development lies at the heart of our organisation to deliver the latest technologically advanced data intelligence solutions.”