The launch enables businesses using Zoom to make data-driven decisions by understanding its performance in the context of a company’s wider UC estate. Users can analyse key metrics including volume of interactions, incoming call performance, and top users.
Features include call logging capabilities, proactive alerting functionality to reduce missed and fraudulent calls, and the ability to identify usage patterns so leaders can optimise licences and identify specific training needs.
Ben Nicklen, chief operating officer for Tiger, said, “Hybrid working has accelerated at an exponential rate as a result of the pandemic. Today employees typically expect to have flexible, sophisticated, cloud solutions that will ensure they have the tools to communicate.
“Often, people only access data analytics when something is wrong. We’re placing the control back into the hands of the users so they can quickly pinpoint and address concerns and predict issues before they happen.”
This new offering from Tiger follows the launch of an integration with RingCentral and call queue analytics for Microsoft Teams.