TeleWare, provider of communications solutions for the mobile business, has announced the launch of a new Customer Experience Team to support TeleWare customers. This new initiative reflects the increased focus of the business on anticipating and understanding customer needs.
The new team will report to the TeleWare Operations Director and will, initially, include 3 staff recruited from inside and outside the telecoms industry. These individuals will be customer service professionals with innovative ideas will be focused on understanding and enhancing the customer experience of the TeleWare products. They will be able to influence the customer product interface options available.
This new initiative is in response to the increasing number of large customers throughout the UK and across a wide variety of business sectors.
“We have seen a steady increase in customers, particularly since the TeleWare Mobile launch last year, and the growing base of users of our mobile call recording service,” explained Nick Reaks, Operations Director.
“One of the three people will be London-based and will be responsible for customer visits to our southern based clients and, in particular, those in the Financial Sector based in the city. The others will operate out of our head office in North Yorkshire,” added Reaks.