Tango Extend uses Microsoft Teams SIP Gateway technology to mobilise fixed line phone numbers, allowing users to make and receive Teams calls through the native dialler on their mobile phone.
The new offering can bring Teams to employees on-the-go and the deskless workforce. The frontline workforce is estimated to consist of nearly 2 billion people worldwide and these workers often do not have access to corporate communications platforms. Tango Extend connects these workers with corporate communications, expanding efficient collaboration across the extended workforce.
Andrew Bale, president, Tango Networks, explained, “Today’s work-from-anywhere world demands simple and easy-to-operate communications to boost productivity. Tango Extend brings business communications to any worker in any location. With Tango Extend, business customers can get more from their investment in Teams.”
Mahendra Sekaran, vice president, Microsoft Teams Engineering, added, “Tango Extend provides another approach to deliver voice services to Teams Phone users by extending fixed lines to mobile devices and enabling a single business number that works across endpoints.”
NTT is an Operator Connect partner for Microsoft Teams. Charlie Doubek, vice president of managed collaboration and communications at NTT, said, “Tango Extend unlocks even greater flexibility and a superior user experience when used in combination with the Operator Connect by NTT solution.
“The solutions together enable the ability to use the same Teams number and telephony provider to make calls through either the native dialler on mobile phones or the Teams application. Global business users can easily mobilize their existing Teams numbers and calling plans across multiple mobile networks.”
The Tango Extend service can enable an eSIM in a multi-SIM personal mobile phone to be controlled by the business, separating work communications and personal communications.
The Teams-integrated persona then uses the work-controlled SIM and the employee’s Teams identity and number for communications. These business mobile communications can be centrally captured and recorded for compliance with records retention rules or for customer service quality assurance.