The module will be rolled out to all existing Elevate customers and Strategic Imperatives said it is an integral part of the platform moving forward. The module has comprehensive contract and subscription management capabilities. Features include: automatic contract renewal, on demand calculation of termination charges, contract end notifications, notice period management, the ability to offer single or multiple services under one contract, and contract value analysis and reporting.
Wail Sabbagh, managing director, Strategic Imperatives, explained, “The telecoms market is moving away from billing for minutes used, data consumed, and messages sent, towards a hybrid model that combines both subscription and consumption. To extract maximum value from the new digital landscape, service providers must harness this hybrid economy and enable their customers to choose when, how, and how much they consume.
“Billing lies at the heart of the customer experience and effortless management of subscriptions and contracts is key to building and strengthening long-term customer relationships. We’re delighted that Elevate now provides our customers with the flexibility to bill, rate and invoice subscriptions, multi-layered contracts and of course complex usage and events. If our customers can think it, Elevate can bill it.”
The update is part of Strategic Imperatives’ ‘Stay Ahead’ initiative, which informs the company’s approach to product development. It combines research and development, customer engagement and industry participation to create a roadmap that continuously delivers transformative solutions.