Under a new three-year contract, Sabio will provide intelligent support services for the Council’s critical contact centre telephony and workforce optimisation software systems. Sabio will ensure the continued effective operation of the Council’s core Avaya and Verint contact centre technology, with ongoing Sabio service efficiencies and innovation enabling the contract to be delivered at a saving compared to the Council’s previous support agreement.
Leeds City Council is the UK’s second largest Council, and its best practice contact centre receives over 135,000 calls each month, covering a broad range of areas from highly sensitive social services and child protection issues through to more routine interactions concerning recycling/waste bin collections and pest control.
“We’re delighted that Leeds City Council again chose Sabio to provide intelligent support for its contact centre technology platform, and that we were again able to convince the Council of our support leadership and our ability to help optimise the performance of their contact centre operations,” added Sabio’s Commercial Director, Andy Roberts. “As a proven Avaya Services Expert, our Support team is backed by practice and solution specialists who are always on hand to ensure that organisations such as Leeds City Council - who rely on their Avaya communications platform and Verint software - always have access to the support and answers they need.”