Printerbase has sold more than 25,000 printers and 35,000 multifunction printers since the company first partnered with Brother UK in 2003. The reseller has found the A3 inkjet and mono laser printers have been its best-selling Brother devices.
The reseller has also sold 10,000 label devices and 2,500 scanners from the vendor, with more than 250,000 ink and toner cartridges provided to customers.
Businesses contracted to Brother’s managed print services (MPS) are supplied with consumables automatically when they’re running low and are also able to return used cartridges free of charge to Brother’s Recycling Technology Centre in Ruabon, North Wales, to be remanufactured.
Khalil Hussain, sales manager, Printerbase (pictured above, right), said, “So much has changed in the channel over the last 20 years. You just have to look at the technological improvements from the first devices we were selling in 2003 compared to today, as well as the whole shift towards print-as-a-service. But the reason we’ve been able to adapt with the times and be successful is by having a trusted, reliable partner in Brother.
“We trust Brother because of the level of service it delivers to our customers, from the initial purchase through to the ongoing maintenance and support. And they’re always flexible to customers’ needs – there aren’t any restrictions or hoops to jump through, and they’re able to build a tailored package for each business.”
Chris Grimshaw, business manager, online partners, Brother UK (pictured above, left), added, “The success that Printerbase has achieved over the last two decades is testament to the strong, collaborative relationships that we build with our partners.
“We actively invest in the Printerbase team to ensure they have the insights and training to deliver value to their customers and to strike new deals.”
Printerbase supplies 40,000 customers on average each year, ranging from dentists and GP surgeries, to construction and engineering firms, as well as small businesses and hobbyists needing print for crafting.
The partners say the relationship has strengthened since the reseller began offering Brother MPS in late 2021. Brother MPS now makes up more than half (58 per cent) of all the print-as-a-service contracts that Printerbase agrees.