The announcement at the Call Centre & Customer Management Expo could mark the beginning of a new era for call centre technology pricing. Performance Telecom, which has a 15-year-track record as an industry pioneer, took the bold step in order to make its latest platform more accessible at a time when IT budgets are under unprecedented pressure.
The groundbreaking offer gives call centres free use of the TRANSFORM platform for the first year, with clients paying only for competitively-priced call traffic. This will be based on a five-year agreement with a one-year break clause.
The unique payment plan is designed to give organisations hands-on experience of one of the most comprehensive contact management platforms ever developed. The company is confident that after working with the TRANSFORM solution for one year, clients will be in no doubt about its advantages.
The launch of TRANSFORM marks a watershed moment for Performance Telecom, whose existing clients include the NSPCC, Toshiba, Boots, Orange, Royal Caribbean Cruises, Motability, Samsung, the Financial Times, National Holidays and Red Funnel Ferries.
Additionally, Performance Telecom is sponsoring the Frontline Team of the Year category of the European Call Centre & Customer Service Awards, which bring down the curtain on the first day of Expo.
TRANSFORM is a combined call centre and hosted PBX solution that facilitates multi-media contact across inbound and outbound calls, email, SMS, social media and web forms. Call traffic can be managed across multiple sites, with flexible queuing systems and prioritisation towards skills groups.
The platform is secure and resilient with two carrier-grade data centres and a tier-one network delivering uninterrupted carrier-grade telecom links to customer premises and to the wider world via global public networks.
All features of the system are designed to achieve greater efficiency, cost reductions, improved customer satisfaction and enhance staff performance.
Performance Telecom’s Managing Director Ian Cox said: “In an industry where change is the only constant, our technology, services and support are second to none. That’s why we have so many blue-chip clients on board. But we want to reach out to the industry and build new relationships. The launch of our new TRANSFORM suite gives us a great opportunity to do exactly that.
“Having worked with contact centre managers for many years, we understand that their two biggest concerns about new technology are cost and integration. We’ve tackled those concerns head-on with a web-hosted solution that seamlessly wraps around existing infrastructure, rather than radically replacing it, to optimise call centre performance in a highly cost-effective manner. To provide further reassurance, we’ve developed a pricing plan that bypasses the need for initial investment.
“This is a demonstration of our commitment to the industry. We view our clients as partners and we work with them collaboratively to implement positive, ongoing enhancements that will be appreciated by both staff and customers. It’s the development of these long-term relationships that creates long-term value. The offer we’ve announced today is an introduction to the long-term value that we can generate.