In August this year, The One Touch Switch Company (TOTSCo) announced that it is planning for the industry-wide launch of One Touch Switch (“OTS”) to take place on 14 March 2024. Ofcom has said it “firmly expects providers to meet this date”.
The regulator has warned that Ofcom it continues to closely monitor the progress that providers are making towards implementing OTS, including that they are taking all necessary steps to achieve this date.
In September, Ofcom issued a second formal information request to a number of providers. The regulator said the purpose of this request was to assess providers’ progress since its first information request in May. In particular, Ofcom has sought to understand providers’ readiness in relation to testing the relevant systems and processes required for implementing OTS.
An Ofcom spokesperson said, “We remind stakeholders that Ofcom will not hesitate to open investigations should we identify specific issues with individual providers.”