Michael Lloyd, managing director, Nuvola Distribution, explained, “Businesses around the world are recognising the need to utilise intelligent automation and artificial intelligence to improve both the WEM for employees and their customers, especially as many workers engage in their business from home.
“As experts to the channel partner resellers we support, our expertise in professional services allows us to serve the channel with solutions in this growth sector of advanced technology. NICE is an award-winning and leading technology provider, and we’re happy to now offer their solutions to businesses across the UK and Ireland.”
NICE provides automation and WEM to contact centres in the cloud, on-premise, and hybrid formats and enables organisations to enhance customer and employee experience, combat fraud, and ensure compliance.
John Byron (pictured), channel manager for the UK and Ireland, NICE, added, “These are exciting times for both NICE and Nuvola as we enter into a Partnership to bring a powerful suite of solutions to improve customer and workforce experiences, which will transform client relationships for resellers in the channel. With the exponential growth in intelligent automation, channel partners will be enabled to drive the market, grow their businesses and solutions offerings in partnership with Nuvola and NICE. We predict massive growth in this sub-sector of the CX revolution in RPA and AI, and partnering with Nuvola puts us closer to the channel with their Professional Services Distributor model.”
With Nuvola, UK and Irish businesses will now be able to support their clients with the professional service division of Nuvola, which delivers engineering, technical, and 24/7 support to reseller partners and their clients. NICE solutions are available for purchase in both GBP and EUR currencies.