Nuvias UC has announced a partnership with Talkdesk that gives its customers access to the full suite of Talkdesk's cloud contact centre solutions.
These solutions include Talkdesk CX Cloud and Talkdesk Industry Experience Clouds. Talkdesk CX Cloud allows companies to easily adapt contact centre operations to the evolving needs of customers, customer service and sales teams, resulting in increased productivity, customer satisfaction and cost savings.
Alongside the offerings from Talkdesk, Nuvias UC can offer a variety of wrap around vendors and services that enable its partners to provide their own ecosystem of solutions to their customers, from video and meeting spaces solutions to unified communications, contact centre or telephony solutions.
Wayne Gratton, CCO at Nuvias UC, said, "Talkdesk are on a mission to rid the world of bad customer experience with their AI-powered offerings. The company is also changing the CX game with the first purpose-built industry-specific products for contact centres. At Nuvias UC, our focus is on building complete solutions alongside our key vendors, and the seamless integration Talkdesk offer with vendors we already collaborate with solidifies their pivotal role in enhancing our comprehensive portfolio."
Talkdesk uses AI in every element of its products and services. Among its most recent innovations, Talkdesk has introduced a human-in-the-loop technology for contact centres.
"The customer experience is fast eclipsing the products and services that organisations provide to become the key driver in building brand trust and loyalty," said Niall Madden, regional vice president, channel EMEA, Talkdesk. "Organisations are increasingly recognising this and evolving their contact centres into a strategic resource for powering better customer experiences. Nuvias UC is committed to helping businesses make that transformation and create better customer engagements with a Talkdesk solution best suited to their unique needs and CX goals."