The new offering is an enterprise-grade, highly resilient, secure, cloud-based telephony and collaboration solution designed specifically for the SME market.
Node4 Calling with Webex has been built to operate in a native Cisco cloud environment and can also be embedded into a Teams client as a Microsoft-validated application.
It also includes Cisco’s Group Call Management functionality as standard, which can make it ideal for smaller businesses that don’t operate formal contact centres or technical support desks but require real-time call management data and control.
Richard Buxton, collaboration practice director, Node4, said, “The launch of Node4 Calling with Webex represents the latest chapter in our evolving partnership with Cisco and builds on our status as both an accredited Webex Calling Service Provider and Premier Certified Cisco Partner.
“It also demonstrates our continued commitment to support mid-market companies with innovative, reliable, cost-effective and secure telephony and collaboration solutions.”
The new solution provides access to key call management metrics such as the number of calls waiting to be answered, abandoned or lost. This can help businesses respond to changing circumstances, such as high call volumes, to deliver excellent customer service.