“Last year we committed to improving service to our resellers and in the most part we delivered on that promise,” explained Mark Curtis-Wood, Head of Network Services.
“We invested heavily into additional resources and now have better visibility and control of our in-house service team. This was delivered alongside continued growth in our reseller channel and specifically the Wholesale Mobile side of our business. Overall we had our best year ever for Nimans Network Services.”
He continued: “This year as we build on improvements made in 2013, I want to step up the expectation and the focus will be on 'Operational Excellence'. We have launched an internal initiative to drive this forward already and work has commenced on an online portal to ensure we deliver more automation of some of our manual processes.”
Mark added: “There are a number of key trends we are tracking for 2014; the rise of Machine 2 Machine (M2M), Mobile Device Management (MDM) and the shift to users becoming more mobile (Mobility). In light of this we are advising resellers to have a closer look at the growing influence of tablets which are great for capturing notes, displaying images and presentations and allowing users to travel light as they can integrate applications on one device as opposed to switching between a mobile and laptop.”
He concluded: “We are continuing to invest and grow the channel at a time when other industries are restricting business, as we enable our partners to sell many different services, which means we all can expect an even bigger and better 2014.”