According to NewVoiceMedia it is outpacing the rapidly expanding cloud contact centre market fivefold and has doubled its number of staff over the last year to meet increased demand for its technology. The centre will support this expansion, strengthen NewVoiceMedia’s presence in EMEA and offer the company an excellent facility in which to develop its portfolio.
Jonathan Gale, CEO of NewVoiceMedia, comments, “We pride ourselves on the hard work and innovation it has taken to create our market-leading cloud contact centre solutions which are built entirely in-house and delivered as a true cloud service over the Internet. Cloud computing and agile development methods are at the core of our business ethos and the opening of this new development hub reflects our relentless dedication to making our cloud capabilities best-in-class. We now have additional capacity to continuously enhance our platform at the level of excellence and innovation we’re well known for, ensuring we continue to lead the way in the cloud contact centre market”.