Named the world’s 11th top cloud startup, NewVoiceMedia recently opened offices in Copenhagen and Wroclaw, and moved to larger offices in San Francisco and New York in response to growth. The company continues to attract new customers through exciting technological developments, starting the last financial year by announcing the integration of its ContactWorld solutions with Salesforce1 Mobile. Working seamlessly with the Salesforce1 Mobile App, all solutions now enable field sales and service agents to connect with customers and prospects worldwide from any location, transforming the experience for both the customer and agent. In November, NewVoiceMedia announced that it had joined the Desk.com App Hub to help fast-growing SMBs leverage customer service to accelerate growth.
Rapid growth and technology innovation led to NewVoiceMedia securing $50m in a Series E round of funding from new investor Technology Crossover Ventures (TCV), joined by existing shareholders Bessemer Venture Partners (BVP), Highland Capital Partners Europe, Eden Ventures, Notion Capital and salesforce.com. The investment is helping the company to accelerate its rapid international expansion, develop its portfolio of cloud solutions and strengthen its infrastructure, sales, marketing and professional services capability in North America, APAC and EMEA.
Jonathan Gale, CEO of NewVoiceMedia, comments, “2014 was another year of incredible growth and we continue to drive innovation that will revolutionise the way organisations connect with their customers worldwide. Our world-class technology, market position and momentum are enabling us to attract the highest calibre people around the world who are excited about our vision of using cloud solutions to dramatically enhance the customer experience and drive a more effective sales and marketing team, and we look forward to continuing our growth trajectory ahead of the market”.