Nebula has launched a new analytics software suite its CallSwitch One offering.
The communications-platform-as-a-service vendor said CallSwitch One Analytics has been created for any company that has a customer service team. It allows SME businesses to track staff activity, utilisation levels, and team performance, without the need for contact centre licences or third-party solutions.
CallSwitch One Analytics has been built in-platform using Nebula’s proprietary IP. It includes features such as a comprehensive online wallboard builder, with real-time customisable elements, a library of editable wallboard templates with scalable widgets, and the ability to embed external feeds such as social media, ticketing, or security cameras.
Sam Giggle, managing director for the channel, Nebula (pictured), explained, “With this latest development to CallSwitch One we are making cost-effective analytics available to customers of all sizes, and enabling our channel partners to deliver a powerful set of features that help them drive usage and revenue.”
Jez Pickering, head of customer experience, Nebula, added, “We’re excited to launch Analytics to the channel. Feedback from early partners has been overwhelmingly positive, and the fact they can deploy everything in-platform as a simple monthly add-on without needing to bolt on third-party solutions simplifies the offering for them and their customers.”
The solution also has an advanced reporting module that lets users combine editable datasets into custom downloadable reports, and allows users to access historical views of account activity on-demand or scheduled.
There are also a variety of online and offline formats for flexible business intelligence, and the solution can be white-labelled for channel partners. CallSwitch One Analytics is available now as a monthly subscription add-on.