Mitel has officially launched Mitel Critical Event Management (CEM) as part of its portfolio.
Previously available under Unify as a bespoke offering, the solution will now be available for direct customers on a broader basis, with initial availability in the UK and Germany. The product gives organisations new emergency response capabilities and ensures business continuity in high-stress situations.
Organisations are constantly at risk from critical events, from cyberattacks to hurricanes. To mitigate the effects of a disruptive incident, they must plan for a rapid and effective response, protecting people, assets and business operations. Through digitalisation and automation, the solution allows businesses to collect risk data, manage incidents as they unfold and carry out detailed analysis after the event.
Mitel Critical Event Management builds upon Mitel’s strategy, focusing both on frontline workers - including first responders and law enforcement - as well as knowledge workers, and addresses the specific critical event management needs of vertical industries with deeply integrated and tailored solution.
Developed with Mitel’s partner Everbridge, the Mitel CEM platform is a tried-and-tested, modular platform designed to provide a seamless approach to managing risks, incidents and emergencies.
Martin Bitzinger, senior vice president, product management at Mitel, said, “Critical events are an existential threat to any business. Organisations looking to safeguard their viability need to invest in technology that allows them to plan for worst-case scenarios and respond swiftly and effectively before they escalate.
“The Mitel Critical Event Management Platform allows organisations to ensure safety of staff, enhance resiliency and avoid substantial financial losses or operational setbacks from a poorly handled critical event. Unlike most other event management products, our CEM offers an all-in-one platform, combining everything from advanced risk intelligence and communication to collaboration and coordination capabilities. This enables greater efficiencies and an easier user experience at an extremely stressful time.”