With a significant focus on leveraging customer service and retention as a tool to unlock growth and revenue potential, the OAISYS acquisition coincides with the rapid emergence of customer-facing contact centre applications as a key buying consideration for many organisations. The contact centre call recording and quality management solutions offered by OAISYS enable data to be converted into actionable business intelligence that is increasingly a valuable asset for organisations of all sizes.
"Contact Centres have become the front line for businesses looking to harness customer insight and intelligence to deliver competitive advantage and drive growth, and the acquisition of OAISYS is a logical next step in Mitel's strategy and solution to address that market demand," said Richard McBee, President and CEO, Mitel. "With OAISYS, Mitel partners and customers will have the critical capabilities they need to unlock, extract and leverage business data."
An existing member of the Mitel Solutions Alliance with Preferred Gold Partner status, the OAISYS portfolio seamlessly integrates with Mitel's flagship MiContact Center platform, including the company's recently announced release. Over time, the OAISYS solution will also be integrated into the Aastra contact center platform, Solidus eCare, and the MiContact Center for Lync platform, as part of routine portfolio integration.
"Mitel is a natural fit for OAISYS as we look to expand and grow our product range and reach," said Brian Spencer, CEO of OAISYS. "Full integration into the multi-platform contact centre portfolio of a major multi-national vendor like Mitel opens the doors for us to take our products to new platforms, new partners and new markets."
Effective immediately, OAISYS becomes part of the Mitel Products and Solutions Business Unit. The group will report to Chris Courneya, Mitel Vice President and General Manager, Contact Centres. Brian Spencer joins Mitel as Director of Business Development for Mitel Contact Centres reporting to Chris.