McLellan found its legacy telephone system was no longer suited to the dynamic nature of its international operations and flexible remote site requirements. The legacy system suffered from high running costs, limited mobility and an inability to scale in line with the business need.
McLellan approached Simplecall Business, a Gigaset certified Gold partner for a solution to improve its telephony capabilities and flexibility for its consultants across the world.
Initially, Simplecall Business took over McLellan’s ISDN circuits saving the consultancy around 40% on its existing call charges. The next step was to upgrade the company’s legacy PBX to a Simplecall cloud-based Enterprise IP PBX seamlessly integrated with new Gigaset telephones. Finally, Simplecall Business replaced McLellan’s old ISDN connection with SIP trunking enabling the consultancy to retain UK telephone numbers while routed international calls would benefit from lower cost local call charges. This reduced McLellan’s ongoing call charges by a further 25% and allowed free calls between offices while retaining complete control of its outgoing number presentation.
The end-to-end IP solution includes a Simplecall Business Enterprise PBX Box and 65 Gigaset DE410 IP PRO phone systems to manage its professional call handling and group phonebooks.
“Apart from the obvious cost savings from cancelling the previous ISDN channels, Gigaset SIP phones now allow a flexible approach to better communication …this was instrumental to keeping the mobile roaming costs low, saving thousands of pounds per year,” explains Saif Ahmed, Director, Simplecall Business Ltd.